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I wanted to get some new clothes that I felt good in and I knew they were having a sale. (It's about 8:30 and they close at 9:00) So I walk in and no one even acknowledges me. I look through their clothes and find a couple things I want to try on (Jim would be so proud of me). I took them to the dressing room and the girl puts me in a fitting room barely saying 5 words to me. I try the stuff on and was only happy with one skirt. I walk out and go find a bra I liked. I took it back to the fitting rooms and the same girl points to the room I just came out of. She said "that one is still available" So I go try on the bra and did not like it. But I wasn't feeling very excited about the clothes anymore. I had heard TONS of great things about Lane Bryant and their customer service. This experience was not living up to the hype. I put the bra back and go to the register to buy the skirt that I had found. No one was at the counter. But the Fitting Room Girl came up and said "did you need to be rung up?" I said "Yea" So she radio's (I'm not sure if that is the correct way to write that but you get the idea) for someone else and then walks away. I stood there by the cash register for about 5 minutes. No one came to the register. So I finally just put the skirt on the counter and left disappointed. I was upset with the lack of service I received but I'm not usually one to do anything about it.
I called my friend Alisha to vent about it and she said "You have to call and complain" So I did. I called and talked to the manager. I told her what had happened and how disappointed I was. I explained that I have a 3 year old and 15 month old twins so I don't get out much by myself which made it even worse because I had actually been able to try stuff on and take some time for me. She apologized for the experience and said if I came back down to the store she would make it up to me.
So today I finally got the babies to bed and Ben went up to hang out with my dad. I went back to the store today (cautiously optimistic) I walk in and go search for clothes. No one really pays much attention to me. I find the skirt I liked and a couple of shirts. I also grabbed a pair of their Right Fit Jeans (I had gone online a couple days ago and found out I was a RED) I tried them on and hated the way they fit. They were too baggy in the legs. I came out of the dressing room and the sales lady asked how I liked the Right Fit jeans. I said "I wasn't too sure about them" She looked over at them and said "You are NOT a red. Who told you that you were a red?" I said "Uh I looked online and figured it out" She said "No no no! Do you mind if I measure you?" I said "go right ahead" So she measured me and it turns out I am a yellow. I tried them on and LOVE them! They fit so well. They are really comfortable and look so cute!
I went to the counter to check out. Turns out the lady who had just helped me was the manager I had talked to. She was awesome. She was so helpful and nice. In the end I walked out with $134 worth of clothes for $53. I got two shirts, a skirt and the Right Fit jeans. The shirts and skirt were all on clearance and she gave me a discount on top of that to make up for the lack of service I had received the night before.
Overall Review - AWESOME. It started out as a horrible experience and I wasn't going to go back to them but they redeemed themselves. The discount really was just icing on the cake. I would have been happy with the service I received today. It really did make up for lack of service I had received last night.
Here is the results of my shopping experience. (The necklace and bracelet I made today) I love this outfit.
